Terms of service
General Terms and Conditions
I. Introductory Provisions
I.1. The General Terms and Conditions (hereinafter referred to as the “GTC”) of ORIZIANO s.r.o., Company ID: 23347074, with its registered office at Pařížská 1075/5, 110 00 Prague 1 – Staré Město, registered in the Commercial Register kept by the Municipal Court in Prague, Section C, File 425538, (hereinafter referred to as the “Seller”), in accordance with the provisions of Section 1751 of Act No. 89/2012 Coll., the Civil Code, as amended (hereinafter referred to as the “Civil Code”), constitute an integral part of the purchase contract concluded between the Seller and another person, the buyer (hereinafter referred to as the “Buyer”) further specified in these GTC (hereinafter referred to as the “Purchase Contract”), and thus regulate the mutual rights and obligations of the contracting parties arising on the basis of or in connection with the concluded Purchase Contract through the online store operated by the Seller on the website located at the following internet address www.oriziano.com, through the interface of this website (hereinafter referred to as the “Web Interface”) or through the application www.oriziano.com/pages/prive-application (hereinafter referred to as the “Application”). (Web Interface and Application hereinafter jointly referred to as the “E-shop”)
I.2. The operator and owner of the E-shop is the Seller.
I.3. The E-shop offers the Seller’s products, which are various jewelry made of precious metals and precious stones (hereinafter referred to as the “Products”).
I.4. Through the E-shop, the Buyer can make a binding order for the requested Products by filling out the order form in the E-shop (hereinafter referred to as the “Order”).
I.5. The GTC apply to all Buyers with the exception of legal entities and entrepreneurial natural persons acting within the scope of their business activities.
I.6. The provisions of the GTC are an integral part of the Purchase Agreement, which the Buyer confirms in the E-shop by sending the Order. By placing an Order, the Buyer confirms that he has read these GTC before concluding the Purchase Agreement. The Purchase Agreement and the GTC are drawn up in the Czech language. The Purchase Agreement is concluded in the Czech language.
I.7. The relations between the Seller and the Buyer are governed by these GTC, which are binding on both parties, unless otherwise expressly provided for in the concluded Purchase Agreement. The GTC define rights and obligations. Rights and obligations not expressly regulated by these GTC are governed by the provisions of the relevant legal regulations, in particular the Civil Code.
I.8. The GTC may be unilaterally amended by the Seller, with the amendment to the GTC taking effect on the date of their publication on the E-shop. The Customer acknowledges this fact and confirms it by concluding the Purchase Agreement with the Seller. However, the amendment to the GTC does not affect the rights and obligations arising on the basis of the previous, unchanged version of the GTC during their period of effectiveness.
II. Order, content of the Purchase Agreement and its conclusion
II.1. All orders placed in the E-shop are considered binding. The Buyer has the opportunity to check the Order before confirmation and, if necessary, correct it. The Buyer enters his contact details into the Order and confirms the Order. As soon as the Seller receives the Order, it will confirm its receipt to the Buyer by e-mail, to the Buyer's e-mail address specified in the Order. Confirmation of the Order by the Seller concludes the Purchase Agreement. The subject of purchase under the Purchase Agreement are only the Products expressly specified in the Order / Purchase Agreement, unless otherwise agreed between the Buyer and the Seller. The Purchase Agreement will be stored with the Seller and the Buyer has access to it for a period of five (5) years from the date of conclusion of the Agreement. The Agreement is concluded exclusively in the Czech language.
II.2. The Seller is not obliged to accept an Order that does not contain all the required details and/or is not made in accordance with these GTC. The Seller is entitled, at its discretion, to invite the Buyer to correct or supplement such Order within 5 days from the date on which the request was sent to the Buyer. If such Order is not corrected within the specified period, it is considered as if it had never been made.
II.3. Ownership of the ordered Products is transferred to the Buyer upon payment of the purchase price and acceptance of the Products.
II.4. The Buyer, who is an entrepreneur, does not have the rights arising from these GTC. In the event that the Buyer wants to purchase the Products for the purpose of carrying out his entrepreneurial economic activity, he is obliged to indicate this in the Order and fulfill the obligations specified by the Seller leading to the conclusion of the Contract, which may not occur through the E-shop, at the Seller's choice.
II.5. The Seller is not responsible for the Buyer not receiving the relevant electronic communication, or the ordered Products, if they were delivered to the addresses provided by the Buyer. The Seller is not able or authorized to verify and check the accuracy of the data entered by the Buyer when ordering the Products. The Buyer is responsible for the accuracy and correctness of the filled-in data and bears all risks associated with the data entered when ordering the Products.
II.6. The Buyer acknowledges that, with regard to updating the data in the E-shop, it may happen that the Product ordered by the Buyer is already sold out. In this case, the Seller will inform the Buyer of this fact immediately after discovering it. If it is not possible to implement even part of the Contract, because none of the ordered Products will be available, the Purchase Contract shall expire. In the event of unavailability of the Products, neither party is authorized to demand any compensation from the other party, etc.
II.7. The Buyer agrees to the use of distance communication means when concluding the Purchase Agreement. The Buyer shall bear the costs incurred by the Buyer when using distance communication means in connection with the conclusion of the Purchase Agreement. The Seller shall not conclude contracts whose subject matter is repeated performance by means of distance communication.
II.8. The Buyer acknowledges that the Seller is always entitled to contact the Customer in connection with the execution of the Order, via the Customer's e-mail address or by telephone.
III. Price of goods and payment terms
III.1. The E-shop contains information about the Products, including individual sales prices. The price of the Products is stated including value added tax and all related fees. The Seller is entitled to unilaterally change the price of the Products, provided that such a price change will not affect the already concluded Purchase Agreement.
III.2. Under the conditions set out in these GTC, the Seller will charge the Buyer, in addition to the price of the Products, the costs of delivering the Products to the Buyer. The costs of transporting the purchased Product, including the costs associated with packaging and delivery of the Products, are stated in the E-shop and the Buyer, by concluding the Purchase Agreement, also agrees to the method of transport and the costs of transporting the Products. Information on the costs associated with packaging and delivery of the Products stated in the E-shop applies only to delivery within the territory of the Czech Republic.
III.3. The Buyer is obliged to pay the purchase price of the Product and the price for the delivery of the goods, including the price for the selected payment method, or other agreed prices, in one of the following ways enabled by the Seller:
a) by online payment to the Seller's bank account No.: 357236120 / 0300 maintained at Československá obchodní banka, a. s. (ČSOB), the Order number is indicated as a variable symbol; The Order will be processed and shipped after receipt of payment to the Seller's account;
b) by online payment through the Shopify Payments payment system used by the Seller;
III.4. The Buyer acknowledges and agrees that in the event of a delay in paying the purchase price, the Seller is entitled to withdraw from the Purchase Agreement at any time from the first day of such delay. The Buyer acknowledges that if the Purchase Price is not paid in the chosen manner within five (5) calendar days from the date of conclusion of the Purchase Agreement, the Seller is entitled to cancel the Order. The Seller is obliged to inform the Customer of the withdrawal via an electronic message to the Buyer's e-mail address.
III.5. In the event that a free gift is provided with the purchase, a gift agreement is concluded between the Seller and the Buyer with the binding condition of payment of the purchase price of the Order.
III.6. The Buyer is obliged to pay the purchase price of the Product before the Buyer takes over the Product.
III.7. The Seller shall issue a tax document - invoice for each paid Order of the Customer in accordance with the Purchase Agreement. The Seller is a payer of value added tax (VAT). The Seller shall send the tax document - invoice to the Customer as part of the Order.
IV. Delivery of the purchased Product
IV.1. The goods will be delivered to the address specified by the Buyer in the Order, via the carrier selected by the Buyer in the Order.
IV.2. The period for dispatch/dispatch of the goods begins to run from the date of conclusion of the Contract and, in the case of payment of the price for the delivery of the goods in a manner other than upon receipt of the goods, from the moment of payment of the price for the delivery of the goods. The period for dispatch is a maximum of thirty (30) days, which may be extended in accordance with the circumstances if the delay is caused by force majeure or circumstances beyond the Seller's control. If the Seller cannot dispatch the goods within the specified period, it shall notify the Buyer of this fact without undue delay. If the parties do not agree otherwise within five (5) business days (to extend the date of dispatch of the goods or to make other changes to the Order), the Purchase Agreement shall be terminated, and neither party shall be entitled to claim any compensation from the other party.
IV.3. In the event that, for reasons on the part of the Buyer, it is necessary to deliver the goods repeatedly or in a manner other than that specified in the Order, the Buyer shall be obliged to pay the costs associated with the repeated delivery of the goods, or the costs associated with a different method of delivery. Also, in the event that the Buyer does not take over the goods within the period specified in paragraph 2 of this article of the GTC, the Seller shall be entitled to a fee for their storage, in the amount of CZK 70 per day.
IV.4. The Buyer agrees that the Seller shall provide the selected carrier with information relating to the Buyer, to the extent necessary for the proper delivery of the goods.
IV.5. The Buyer is obliged to immediately, no later than three (3) days after receiving the shipment with the Product, check the contents of the shipment to see if it corresponds to the Order, i.e. the ordered goods in terms of model, size, color, and quantity. The Buyer will also check whether the goods show obvious signs of surface damage and will also check the functionality of the product's controls. In the event that the contents of the shipment do not correspond to the Order, or if the Buyer discovers surface damage to the goods or the inoperability of some of the product's controls, he will immediately notify the Seller of this fact and agree with him on a remedy, i.e. replacement or additional sending of the missing goods. In the event of a delay in this obligation by the Buyer, the Seller will consider that the contents of the shipment fully correspond to the Order and that the delivered goods are without any surface damage.
V. Claims arising from defects in goods
V.1. The rights and obligations of the contracting parties regarding rights from defective performance are governed by the relevant provisions of the Civil Code and Act No. 634/1992 Coll., on Consumer Protection, as amended.
V.2. The Seller is responsible to the Buyer that the Product is free from defects upon receipt. The Seller is particularly responsible to the Buyer that at the time when the Buyer, or the Recipient, received the Product from the Courier,
a) the Product had the properties agreed upon by the contracting parties or the properties described by the Seller or which the Buyer expected with regard to the nature of the Product. The Buyer acknowledges that the products depicted in the E-shop are illustrative only,
b) the Product is suitable for the purpose for which the Seller states its use or for which a thing of the same type is used,
c) the Product is of an appropriate size, quality or weight,
d) the Product is marked with hallmarks and complies with legal regulations.
V.3. If any defective performance constitutes a material breach of the Purchase Agreement, the Buyer has the right:
a) to have the defect removed by delivering a new item without a defect or by delivering the missing item;
b) to have the defect removed by repairing the item; or
c) to withdraw from the Purchase Agreement.
V.4. The Buyer does not have the right to claim for defective performance if the Buyer knew before taking over the item that the item had a defect, or if the Buyer caused the defect himself. A defect in an item does not include wear and tear caused by normal or excessive use.
V.5. The Seller may refuse to remove the defect if this is impossible or unreasonably expensive, especially with regard to the significance of the defect and the value that the item would have without the defect.
V.6. The Seller shall remove the defect within a reasonable time after it is discovered in such a way that it does not cause the Buyer significant inconvenience (taking into account the nature of the item and the purpose for which the Buyer purchased the item). The seller is obliged to settle the complaint, including the removal of the defect, without delay, no later than 30 days from the date of receipt of the claimed goods.
V.7. If the seller refuses to remove the defect or does not remove it within the specified period, or the defect appears repeatedly, or the defect is a material breach of the Purchase Agreement, the Buyer may demand an appropriate discount or withdraw from the Purchase Agreement.
V.8. The rights and obligations of the contracting parties regarding defective performance are governed by the relevant provisions of the Civil Code. More information on claims for defects in goods and the seller's liability for defects is provided in the Seller's Complaints Procedure, which is available in a separate section on the website www.oriziano.com/cs/policies/refund-policy.
VI. Materials used in the Products and principles of handling the Products
VI.1. The Products are made of precious metals, precious stones and pearls. All Products are marked with valid hallmarks, which prove that they are made of materials that comply with applicable European standards.
VI.2. Some people may experience an allergic reaction to precious metals, which is manifested mainly by a change in skin color or a rash around the place of wear. The Seller does not bear any responsibility for allergic reactions of people to precious metals. In the event of an allergy, it is recommended to see a doctor.
VI.3. Due to external influences (e.g. cleaning agents, cosmetics, medications used) acting on the Product, some of its parts may temporarily change their original color. In this case, this is not a defect in the Product, nor a reason for a complaint. To restore the Product to its original condition, it is sufficient to have it professionally cleaned.
VI.4. The Products are fragile art objects that can be damaged by improper handling. Store the Products away from any demanding household chores or physical activity. This will avoid mechanical or chemical damage to the Product, especially scratches, breakage of the chain, chipping or falling out of the stone.
VI.5. Store the Products in such a way as to prevent their contact with hard, rough and sharp objects, including contact between the individual Products themselves.
VII. Withdrawal from the contract without giving a reason
The Buyer, with the exception of an entrepreneur, has the right to return the goods purchased through the E-shop, i.e. to withdraw from the Contract for the purchase of goods concluded through the E-shop without giving a reason, in accordance with the provisions of Section 1829, paragraph 1, letter a) of the Civil Code, within 14 days from the receipt of the Product by the Buyer. The withdrawal from the Purchase Contract must be sent by the Buyer within the period specified in the previous sentence to the address Pařížská 1075/5, 110 00 Prague 1 – Staré Město, or to the Seller's designated e-mail address info@oriziano.com.
VII.1. In the event of a proper withdrawal from the Purchase Agreement, the Purchase Agreement shall terminate and the Buyer shall be obliged to return the Product in question to the Seller no later than five (5) days from the date of withdrawal from the Purchase Agreement, whereby the deadline shall be met by sending the Product in question to the Seller at the Seller's premises. The Seller shall return the Purchase Price paid to the Buyer by bank transfer to the account designated by the Buyer without undue delay after receiving the returned Product, no later than fourteen (14) days from the date of proper withdrawal from the Purchase Agreement. If the Buyer withdraws from the Purchase Agreement, the Seller shall not be obliged to return the purchase price before the Buyer returns the Product to him. The Seller shall be entitled to unilaterally offset against the Buyer's claim for a refund of the purchase price its claim for compensation for damage caused to it by returning the Product in a damaged, worn or incomplete condition.
VII.2. If the Buyer withdraws from the Purchase Agreement, the costs associated with returning the Product shall be borne by the Buyer in all cases.
VII.3. The Buyer acknowledges and agrees that the Product to be returned to the Seller must not be damaged, must not show signs of wear or use and has not been modified according to the Buyer's wishes or for his person.
VII.4. The Buyer shall be liable to the Seller for any reduction in the value of the Product resulting from handling the Product in a manner other than that necessary to familiarize himself with the nature, properties and functionality of the goods. The Seller shall claim for the damage caused by the reduction in the value of the Product from the Buyer by returning the funds received from the Buyer for the purchase of the Product to the Buyer, reduced by the damage caused.
VII.5. The Seller may refuse to withdraw from the Purchase Agreement at any time in the event of a reduction in the value of the Product. A reduction in the value of the Product is considered to be a Product showing any defect, whether mechanical, optical or other, compared to new goods. If the Seller finds signs of wear or contamination on the returned Product, he may deduct the costs incurred in restoring the Product to its original condition from the returned purchase price. The Buyer may not withdraw from the Purchase Agreement or demand delivery of a new item if he cannot return the item in the condition in which he received it.
VII.6. The Consumer acknowledges that, in accordance with the provisions of Section 1837 letter d) of the Civil Code, it is not possible to withdraw from the Purchase Agreement for the delivery of goods that were manufactured according to the consumer's requirements or adapted to his personal needs. In particular, goods manufactured to the consumer's order or marked with an engraving or text.
VII.7. The Consumer acknowledges the fact that if gifts are provided with the Product, the gift agreement between the Seller and the Buyer is concluded with the condition that if the Consumer exercises his right to withdraw from the Purchase Agreement, the gift agreement shall cease to be effective and the Consumer is obliged to return the gifts provided, including everything he has enriched himself with, together with the returned Product. If these are not returned, these values will be understood as unjust enrichment of the Consumer. If the return of the object of unjust enrichment is not possible, the Seller has the right to monetary compensation in the amount of the usual price.
VII.8. The form for withdrawal from the Purchase Agreement can be downloaded from www.oriziano.com/reklamace.
VIII. Seller's contact details
VIII.1. The Seller's contact details are:
ORIZIANO s.r.o.
IČO: 23347074
Registered office: Pařížská 1075/5, 110 00 Prague 1 – Staré Město
e-mail: info@oriziano.com
IX. Personal data protection
IX.1. ORIZIANO s.r.o. as the controller processes personal data in accordance with the General Regulation of the European Parliament and of the Council (EU) 2016/679, on the protection of personal data and Act No. 110/2019 Coll., on the processing of personal data, as amended. More information about the processing of personal data can be found on the website in the separate section Personal data protection.
X. Final provisions
X.1. These GTC apply in the version stated on the Seller's website www.oriziano.com/GTC on the date of conclusion of the Purchase Agreement. The Seller reserves the right to change the wording of the GTC.
X.2. In the event that the contracting party is a consumer, relations not regulated in the GTC of the Civil Code and Act No. 634/1992 Coll., on Consumer Protection, shall be governed by. If the contracting party is an entrepreneur, relations not regulated by the commercial terms and conditions of the Civil Code shall be governed by.
X.3. If a separable provision of these GTC is or becomes invalid, unenforceable or apparent, this shall not affect the validity of the remaining provisions of these GTC.
X.4. The Seller is not bound by any codes of conduct towards the Buyer within the meaning of the provisions of Section 1826, paragraph 1, letter e) of the Civil Code.
X.5. The Czech Trade Inspection Authority, IČO 000 20 869, with its registered office in Prague 2, Štěpánská 567/15, ZIP code 120 00, internet address http://www.coi.cz, is responsible for out-of-court settlement of consumer disputes arising from the Purchase Agreement. When resolving disputes between the Seller and the Buyer arising from the Purchase Agreement, it is also possible to use the online dispute resolution platform located at the internet address http://ec.europa.eu/consumers/odr.
X.6. The European Consumer Centre Czech Republic, with its registered office in Prague 2, Štěpánská 567/15, ZIP code 120 00, internet address http://www.evropskyspotrebitel.cz, is the contact point pursuant to Regulation (EU) No. 524/2013 of the European Parliament and of the Council of 21 May 2013 on online dispute resolution for consumer disputes and amending Regulation (EC) No. 2006/2004 and Directive 2009/22/EC (Regulation on online dispute resolution for consumer disputes).
X.7. The Buyer assumes the risk of a change in circumstances within the meaning of Section 1765(2) of the Civil Code.
X.8. The Buyer declares that he has read these GTC properly, considers them understandable and acceptable and reasonable in their entirety.
These terms and conditions are valid and effective from 6.11.2025